Frequently Asked Questions

We use USPS, UPS and Amazon Shipping depending on the warehouse that your item ships from and the destination.

Order processing typically takes 2-5 days and then your order is shipped the fastest most economical way to you. Please refer to our shipping policy for further information.

Special Note: Orders from international distributor warehouses can take up to 30 days for delivery.

When your item ships you will be emailed a tracking link with shipping details. You may also login to your account for updates.

Yes, you will be given the option at checkout to setup an account. Setting up an account is for your benefit to assist with order tracking, setting up wishlists and easy returns.

For Quick Responses Use Our Store Chat During Business Hours

Mon-Fri 9am-6pm

or Phone: 800-723-0167

You May Also Email Us At: support@katstormphoto.com

We have a 30-day return policy for items in their original condition with tags and packaging. Refer to our return policy for more details.

We accept major credit cards, Google, Apple, Meta, Amazon, Venmo, Shop Pay and PayPal for payment. We don't offer financing options, however, we do offer installment payments via ShopPay.

All of our products are new, we do not sell used or refurbished products. Products are shipped in manufacturer packaging with the exception of when we have to separate bundles to meet an order for a particular product in which case your item is shipped in a repackage, white box.

At Katstorm Photography, we pride ourselves on offering high-quality cameras and optics. We carefully curate our product selection to ensure we only offer the best brands and models.

Additionally, our knowledgeable staff is always available to provide personalized assistance and answer any questions you may have.