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- Frequently Asked Questions
We use USPS, UPS and/or DHL Shipping, plus Amazon and Walmart Fulfilment depending on the warehouse that your item ships from and the destination. Please refer to our shipping policy for further information.
Special Note: Orders from international distributor warehouses can take up to 30 days for delivery.
Order processing typically takes 2-5 days and then your order is shipped the fastest most economical way to you. Please refer to our shipping policy for further information.
Special Note: Orders from international distributor warehouses can take up to 30 days for delivery.
When your item ships you will be emailed a tracking link with shipping details. You may also login to your account for updates or visit our Order Tracking page.
We have a 30-day return policy for items in their original condition with tags and packaging. Refer to our return policy for more details.
No, however, you will be given the option at checkout to set up an account. Setting up an account is for your benefit to assist with order tracking, setting up wishlists and easy returns.
For Quick Responses Use Our Store Chat During Business Hours (Mon-Fri 9am-6pm)
By Phone: 800-723-0167
By Email: support@katstormphoto.com
Or you may use the contact form below.
We accept major credit cards, Google, Apple, Meta, Amazon, Venmo, Shop Pay and PayPal for payment. We don't offer financing options, however, we do offer installment payments via ShopPay.
All of our products are new, we do not sell used or refurbished products. Products are shipped in manufacturer packaging with the exception of when we have to separate bundles to meet an order for a particular product in which case your item is shipped in a repackaged, white box.
At Katstorm Photography, we pride ourselves on offering high-quality cameras and optics. We carefully curate our product selection to ensure we only offer the best brands and models.
Additionally, our knowledgeable staff is always available to provide personalized assistance and answer any questions you may have.
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