Case Logic ERA Casual Backpack, Customizable

Shipping Policy

We only ship within the United States and it's territories, we have discontinued our international shipping. 

We use 3rd party distributor warehouses to get your order to you in the fastest way possible. Processing time is the length of time from when your order is received until it is shipped out. Upon submitting an order you will receive an email confirmation. Orders can take 2-5 days to process and you will receive an email when your order ships along with tracking information.

Our items are shipped using the cheapest and fastest way possible based on the weight of the item. Free Shipping is offered on orders totaling over $50.

Domestic Shipping Rates (United States)

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, log in to your account online or you may contact us at support@katstormphoto.com.

If your return is accepted, you will be issued an RMA number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@katstormphoto.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@katstormphoto.com.